New ‘Citibot Text Messaging’ aims to improve communication between officials and residents
Gloucester Township is proud to bring Citibot to its residents. Citibot is a text messaging tool for citizens to communicate with their local government in an easy and efficient manner. Using text messages, citizens can report issues, search the Gloucester Township website, and receive notifications, while the township provides effective customer service in return.
“Citibot is simple, conversational and more efficiently notifies the township of residents’ issues, allowing us to get the job done quicker and more proficiently. Save the Citibot number in your phone and text us if you have a question or should you need to report an issue. Citibot is another initiative that Gloucester Township is taking to help boost citizen engagement and community involvement” says Mayor David R. Mayer.
Citizens can report issues such as potholes or missed trash pick-up. The Township is then able to fix these issues and report back to the resident when complete. With Citibot, civic engagement becomes easier and government customer service becomes more effective.
“In this mobile age that we find ourselves in today, let’s connect with citizens where they are comfortable, and for many that is through text and messenger apps they are already using,” says Bratton Riley, Citibot Founder.
Regardless of age or socio-economic status, most everyone uses text messaging on their smart phone or flip phone. This two-way channel of communication connects government to where residents are comfortable communicating, helping to build relationships of trust between citizens and their municipality.
To use Citibot in Gloucester Township, simply send a text message with the word “hello” to (856) 644–6414.