Opinion: Haddonfield library provides exceptional service

Opinion: Haddonfield library provides exceptional service

The U.S. economy is often referred to as service economy and many times after a day of shopping or being on hold for 20 minutes to resolve a service issue, I will say to myself… “if we are a service economy where is the service?” But there is a place on a busy corner in our town where exceptional service exists every day… and no I don’t mean Starbucks. It is the Haddonfield Public Library.

Last week at 7:50 p.m., after a long day of work and cleaning up from dinner, I experienced every mother’s nightmare, one of my kids proclaimed, “I have a project due tomorrow, I need to go to Barnes and Nobles and Staples.”

Doing the math, I realized the odds of finding said book and getting materials in time were slim. When I picked up the phone instead of my car keys, my child asked, “what are you doing?” I replied calling the library.

The librarian must have heard the desperation in my voice, because not only did they find the book, when we walked in the front door, it was waiting for us, checked out and ready to go. And as if that wasn’t good enough, they provided a list of where we could find the DVD, the audio and other versions at surrounding libraries. I felt like a VIP. We were in and out in less than two minutes, with plenty of time to get to Staples.

This wasn’t the first time I was pleasantly rewarded by a great Haddonfield Library experience, but it is the first time I sat down to express my appreciation and acknowledgement of the exceptional service the Haddonfield library provides to our community.

Jean-Anne McMahon